If we at Helzer's Creations make an error with your ornament order we will gladly replace, exchange or refund your order. First, please call us to notify us of our error. Second, please enclose a note stating what the error is and return to us via 1st class or Priority Mail (if over 14 oz.) in the original package. We will refund the shipping fee to the customer when the ornament is received and the replacement/or refund is shipped.

If you the customer realize that you have made an error on your order we will gladly exchange, replace, or refund you order. If you would like to have your ornament/order replaced or corrected please send the ornament/s back to us. Return shipping charges of $6.50 will be paid by the customer. We will correct your error and send it back to you within 36 hours.