FREQUENTLY ASKED QUESTIONS
You've got questions? Well, here are all the answers...
ARE YOUR ORNAMENTS MADE IN AMERICA?
Yes, Art and I have been constructing our ornaments for over 34 years in Goleta, California.
IF THE PERSONALIZATION OR DETAIL REQUEST I NEED ARE LONGER THAN WHAT THE WEBSITE ALLOWS, WHAT CAN I DO?
If you cannot fit all the personalization or details required in the boxes provided please type additional information in the comment box located under the heading FEEDBACK. This can only be done after the credit card information is entered.
I WOULD LIKE TO HAVE AN ORNAMENT MADE FOR MY CHILD IN THEIR BAND/TEAM UNIFORM. HOW DO I ORDER THE ORNAMENT IN THE STYLE AND COLORS I WANT?
Please email a photo of your child in their uniform to and specify that you have placed an order over the web and we will match the photo up to your order. In addition, after you enter your credit card information please type in the comment box that you have emailed a photo of the uniform. In the comment box also please state the colors of the uniforms. Some times Navy blue can look black in photos and vice versa. The more information you can provide us the better.
DO YOU MAKE CUSTOM DESIGNED ORNAMENTS?
Yes, custom work was and is the foundation of our business. We would be happy to work with you in creating an ornament inspired by your design/thoughts. Please refer to our custom design order request page to start the process. Questions can be emailed to: firstname.lastname@example.org
WHAT IS POLYMER CLAY?
Depending upon the manufacturer, it is a varying mix of powered poly-vinyl chloride (think sprinkler pipe) and ceramic clay, with the appropriate elasticizers and catalyzing agents. Generally speaking the more clay the stiffer the final product is.
HOW DURABLE IS POLYMER CLAY?
It is waterproof, non-toxic, and will not shatter or crumble like ceramic, glass or bread dough ornaments.
HOW CAN I REPAIR A BROKEN ORNAMENT?
Just place a drop of GEL super glue on the broken piece, press the pieces together for 10 to 15 seconds, and it's done. (Just make sure the pieces are aligned as well as possible, it makes a better joint.)
WHAT CAN I USE TO PERSONALIZE AN ORNAMENT?
Any fine line PERMANENT black felt tip pen will work. We find that the colored ink pens do not last much more than a year.
WILL MY ORDER LOOK EXACTLY LIKE THE WEB PHOTOS?
They will be very similar, but not exactly the same. The reason is we use our hands, not molds to make our ornaments.
WHAT IS THE BEST WAY TO STORE MY ORNAMENTS?
Just wrap them in tissue like the rest of your ornaments to keep them from rubbing and scratching each other.
WILL THEY MELT IN MY ATTIC?
No, hot climates will not harm the clay. Its melting point is over 400 degrees F. We do recommend that ornaments be stored flat and not have a lot of weight stacked on top of them.
DO WE WHOLESALE?
Nope, sorry. Our primary focus lies in creating the perfect personalized ornament, one at a time.
DO WE GIVE QUANTITY DISCOUNTS?
Only if the order is for 24 or more of the SAME ornament, and no changes whatsoever. Please write or email us if you have any questions.
WHERE DO YOU RETAIL YOUR ORNAMENTS?
Right here online! Browse through any of our products at any time.
We individually hand construct all of our ornaments from polymer clay. The average size of a figure is about 4½ inches high. Christmas themed ornaments are shorter but are a bit wider. All ornaments that appear on the website have a personalization box that comes up when you click "Add to Cart", located under the photograph of the selected item. Personalization box content will vary by type of ornament chosen.